IT Systems Support Engineer
Orange Moldova is part of Orange Group with a total customer base of 269 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients life and to offer a unique experience to each client.
Orange Moldova is looking for a new colleague to fill in the position of IT Systems Support Engineer, to provide support and maintenance for Billing applications/services/modules. Also you will be responsible to process trouble tickets related to Postpaid Billing, VAS and Prepaid services.
what you will be doing:
- Provide support and maintenance for Billing applications and services in production while ensuring the commitment in terms of lead time for the intervention and reinstating the service.
- Monitoring of Billing System procedures (including automates and scheduled tasks). Timely reporting and fixing of runtime errors under reduced timescales, in order to ensure minimum Billing System downtimes.
- Provide technical support for trouble tickets related to Postpaid Billing, VAS and Prepaid services.
- Process tickets raised to Support team in an efficient and effective mode providing deep analysis and problem diagnosis.
- Ensure that tickets are solved in specified terms, according procedure.
- Perform analysis of system functionality in order to discover and prevent subscriber’s complains.
- Provide support for creating new services and in opening new roaming and international MMS agreements.
what we are looking for:
- Excellent knowledge and experience in SQL
- Knowledge of Oracle
- Basic knowledge of telecommunication systems
- knowledge and experience in Windows OS/Linux
- proficiency in Romanian, Russian and English
what’s in it for you:
- a unique learning experience in our company
- working experience with great potential for growth
- competitive salary
- wide range of benefits
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, please send us your CV to the below contacts until February, 25 2019. We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!
Str. Alba Iulia 75, Chişinău, Moldova
Tel: 022 975 128