Knowledge & Digital Services Coordinator
Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 500 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Knowledge Services Coordinator to work with our International Partners.
As Knowledge Services Coordinator you’ll be responsible for the proper deployment of processes in customer service in consideration of cost, efficiency, quality and customer satisfaction.
Also, you’ll be responsible for the editorial preparation and publication of new and existing content in English.
what you will be doing:
- Building hyperlinks and texts by maintenance and updating of existing content
- Daily updating error analysis, feedback analysis and troubleshooting
- Answering the employee feedback and tickets
- Doing research on current processes in the support area
- Ongoing identification of potential for improvement
- Involvement in different project work.
- Supporting the development of the region by partner’s platform.
what we are looking for:
- Strong command of English language
- Knowledge of IT: basics of programming skills
- Excellent analytical and logical skills
- Customer focus and proactive
- Flexible, open and team-oriented person
- Open to changes and innovations
- Strong communication, planning and organization skills
- German language would be an advantage
- Experience in the Technical Helpdesk, preferably in the field of customer care, would be an advantage.
what’s in it for you:
- international environment and guaranteed life-work balance
- a unique learning experience in our company
- working experience with great potential for growth
- competitive salary
- benefits and compensations that you can discover on www.orange.md/orangesystems.
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, please send us your CV today. We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!
8, Calea Ieșilor, Chişinău