Debt Collection Specialist
Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 500 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Debt Collection Specialist to work with our International Partners.
As Debt Collection Specialist you’ll be responsible to work with customers to recover outstanding amounts owed to the Company.
what you will be doing:
- Taking inbound customer payment enquiries over the phone, email, social media and chat
- Adhering to strict GDPR compliance
- Ensuring Debt Collection Agency payments are allocated in accounting system
- Reviewing the failed payments reports on a daily basis and arranging payment retries with customers
- Notifying customers when their payments have failed and arranging a payment plan with them
- Degrading and suspending customer’s service once the second and third payment attempts have failed and notifying customers as appropriate
- Adapting to ad hoc tasks on a daily basis
- Ensure proper reporting of results and escalation, according to process
what we are looking for:
- Finance/Accounting university degree
- Customer facing experience
- Proficiency in English
- Good computer skills (MS Office)
- Experience of producing professional standards of correspondence.
- Open and responsive to cooperate with colleagues
- Ability to respond positively to changes
- Ability to fulfill assigned tasks
- Fast learner and problem solving skills
what's in it for you:
- international environment and guaranteed life-work balance
- a unique learning experience in our company
- working experience with great potential for growth
- competitive salary
- benefits and compensations that you can discover on www.orange.md/orangesystems
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, please send us your CV. We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!
8, Calea Iesilor, Chişinău, Moldova