Orange Moldova is part of Orange Group with a total customer base of 269 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients life and to offer a unique experience to each client.
Orange Moldova is looking for a new colleague to fill in the position of IT Engineer.
what you will be doing:
- you will develop, integrate, and support Omni touch contact centers platforms like: core station, call routing engines, chat, chatbots, IVRs and others across various lines of business
- you will also be responsible for maintaining, designing, coding, testing, and implementing enhancements and modifications on multiple Contact Center connected platforms like: Knowledge management System, Workforce Management System, Calls Recording and others
what we are looking for:
- Minimum 1 years practical experience in contact center operations, administration, or technology infrastructure in multi-location omni-channel contact center technology/operations with at least 20 agents
- Experience with project management (for example: planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectives)
- experience with SIP and TDM based software installations, media gateways, troubleshooting voice services, call centers
- Strong experience developing IVR using VoiceXML or other Vendor Specific language
- Experience with configuration, troubleshooting of LAN/WAN services specially VoIP protocols (e.g.H.323, SIP, UDP, RTP)
- SQL knowledge and experience in relational databases: Oracle , MSSQL , MySQL would be a plus
- Scripting Languages knowledges would be a plus
what's in it for you:
- a unique learning experience in our company
- working experience with great potential for growth
- flexible working hours
- benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1&sc=5
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
Working for Orange is one of a kind experience. Come check it out!
Send your CV to email@example.com
Str. Alba Iulia 75, Chisinau, Moldova