IT Systems Support Engineer
Orange Moldova is part of Orange Group with a total customer base of 252 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients life and to offer a unique experience to each client.
Orange Moldova is looking for a new colleague to fill in the position of IT Systems Support Engineer.
The objective is to provide operational support and maintenance for Billing and FMS applications/services/modules. Also you will be responsible to process trouble tickets related to Postpaid Billing, VAS and Prepaid services.
what you will be doing:
- provide support and maintenance for Billing and FMS applications and services in production while ensuring the commitment in terms of lead time for the intervention and reinstating the service.
- monitoring of Billing System procedures (including automates and scheduled tasks). Timely reporting and fixing of runtime errors under reduced timescales, in order to ensure minimum Billing System downtimes.
- provide technical support for trouble tickets related to Postpaid Billing, FMS, VAS and Prepaid services.
- process tickets raised to Support team in an efficient and effective mode providing deep analysis and problem diagnosis.
- ensure that tickets are solved in specified terms, according procedure.
- perform analysis of system functionality in order to discover and prevent subscriber's complains.
- provide support for creating new services and in opening new roaming agreements.
what we are looking for:
- university degree in Computer Science or similar
- excellent knowledge and experience in SQL
- basic knowledge of Oracle, PL/SQL
- basic knowledge of telecommunication systems
- knowledge and experience of Windows OS/Linux
- proficiency in Romanian, Russian and English
what's in it for you:
- unique learning experience in our company
- working experience with great potential for growth
- competitive salary
- benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1&sc=5
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
Send us your CV to firstname.lastname@example.org.
We will be happy to welcome you into a young and dynamic team!
Str. Alba Iulia 75, Chişinău, Moldova