Wholesale Voice Trading Assistant

Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 500 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.

Orange Systems is looking for a new colleague to fill in the position of Wholesale Voice Trading Assistant to work with our International Partners.

what you will be doing:

  • Contribute to the achievements of the Voice and Messaging Team, by providing support and interacting with multiple stakeholders in order to ensure smooth run of the voice and messaging wholesale processing
  • Support the team with expertise in Troubleshooting
  • Verifying and approving SMS invoices for Wholesale and Business Customers teams
  • Verifying and approving Roaming invoices
  • Collaboration with Accounts Receivable for smooth payment collection
  • Re-thinking of processes within the voice and messaging team to ensure efficiency and effectivity
  • Help in defining and implementation of new processes within voice and messaging wholesale
  • Administration of the documentation with parties involved and updating databases
  • Updating pricelists to and from customers in billing tools
  • Supplier’s pricelist management (verification, approval, dispute investigation and communication with the supplier)
  • Support voice technical team with issuing and closing orders
  • Always have the customer as a priority and to deliver best customer experience
  • Identify and propose continuous improvements and initiatives for the working process with the aim to increase the KPIs, decrease the AHT, automatization of the task etc.

what we are looking for:

  • University degree
  • Excellent computer skills (Windows, Microsoft Office)
  • Proficiency in written and spoken Romanian and English languages
  • Self-organization and high sense of responsibility
  • Focus on details, reliability and flexibility
  • Analytical and synthetic skills

what's in it for you:

  • Unique learning experience in our company
  • Working experience with great potential for growth
  • Competitive salary
  • Benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1&sc=5

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment. 

If you share the same views, send us your CV to resurse.umane@orange.md today.

Working for Orange is one of a kind experience. Come check it out!

Orange Systems
8, Calea Iesilor street, Chişinău, Moldova

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