Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 500 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of ICT Specialist to work with our International Partners.
The ICT Specialist will be responsible to support the existing team with development of the IVR and call routing.
what you will be doing:
- Advise and support departments in terms of contact routing
- Understand and predict the needs of their customers
- Lead requirement management activities and ensure that the impact of changes is well understood and approved by the appropriate stakeholders, partners and clients
- Translate business demands into IT requirements
- Business administration and further development of the telephony system and IVR
- Continuous improvement of routing logics to increase customer service efficiency
- Asses benefits and track the success of implemented changes
- Lead and support projects related to contact management
- Analyze existing processes and derive opportunities of improvement to drive customer satisfaction/ NPS
- Support intraday operations in issue solving
- Plan, design and execute application testing, user testing and release management
what we are looking for:
- University degree
- Proficiency in written and spoken English
- Expertise in contact routing and ACD systems (ideally Genesys applications)
- Experience in Customer Service or contact center environments
- Experience in working in agile teams
- Numerical skills and ability to analyse data
- Innovation and continuous improvement mindset
- Strong communication skills
- Ability to communicate effectively to all levels
- Customer and service oriented
what's in it for you:
- Unique learning experience in our company
- Working experience with great potential for growth
- Competitive salary
- Benefits and compensations that you can discover on https://www.orange.md/?l=1&p=1&c=1&sc=5
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, send us your CV to firstname.lastname@example.org today.
Working for Orange is one of a kind experience. Come check it out!
8, Calea Iesilor street, Chişinău, Moldova