Chatbot Cognitive Trainer

Orange Moldova is part of Orange Group with a total customer base of 269 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients life and to offer a unique experience to each client.

Orange Moldova is looking for a new colleagues to fill in the position of Chatbot Cognitive Trainer and the objective is to assure the training of the chat bot, continuously adapt/improve the chat bot flows, make sure that the chat bot flows are consistent with the human assisted flows

what you will be doing:

  • Perform deep dive analysis on existing customer journeys, working flows/procedures, client discussions/verbatim from all available channels (Chat, Social Media, client verbatim, calls or emails)
  • Have a sound understanding of  customers’ expectations and the way of formulating questions and hence propose the initial linguistic training set for a particular flow considering the company communication guidelines
  • Propose flow improvements and updates for the developed flows.
  • Define and execute testing scenarios for both on new topics handled by the bot or updates made on existing flows.
  • Train the Natural Language Understanding engine for new flows developed.
  • Retrains chat bot for unrecognized words or phrases for flows developed.
  • Evaluate customer journeys within a flow to detect pain points or triggers for customers dissatisfaction.
  • Work collaboratively with Customer Experience Leader, Customer Relationship Processes, Training & Quality.
  • Issue regular/customized reports and updates towards business owners.
     

what we are looking for:

  • Proficiency in Romanian
  • Advanced English and Russian knowledges
  • Proficient in MS Office tools
  • University graduate
  • Proven working experience with digital channels and relevant platforms – is a plus
  • Customer support background is a plus
  • Experience in working with NLP based solutions represents an advantage

 

what's in it for you:

  • a unique learning experience in our company
  • working experience with great potential for growth
  • competitive salary
  • wide range of benefits

 

We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment. 

Send us your CV to resurse.umane@orange.md

We will be happy to welcome you into a young and dynamic team!

Working for Orange is one of a kind experience. Come check it out!

Orange Moldova

Str. Alba Iulia 75, Chişinău, Moldova


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