Chatbot Cognitive Trainer
Orange Moldova is part of Orange Group with a total customer base of 269 million customers on 5 continents. Our mission is to be always in touch to connect what’s essential in our clients life and to offer a unique experience to each client.
Orange Moldova is looking for a new colleagues to fill in the position of Chatbot Cognitive Trainer and the objective is to assure the training of the chat bot, continuously adapt/improve the chat bot flows, make sure that the chat bot flows are consistent with the human assisted flows
what you will be doing:
- Perform deep dive analysis on existing customer journeys, working flows/procedures, client discussions/verbatim from all available channels (Chat, Social Media, client verbatim, calls or emails)
- Have a sound understanding of customers’ expectations and the way of formulating questions and hence propose the initial linguistic training set for a particular flow considering the company communication guidelines
- Propose flow improvements and updates for the developed flows.
- Define and execute testing scenarios for both on new topics handled by the bot or updates made on existing flows.
- Train the Natural Language Understanding engine for new flows developed.
- Retrains chat bot for unrecognized words or phrases for flows developed.
- Evaluate customer journeys within a flow to detect pain points or triggers for customers dissatisfaction.
- Work collaboratively with Customer Experience Leader, Customer Relationship Processes, Training & Quality.
- Issue regular/customized reports and updates towards business owners.
what we are looking for:
- Proficiency in Romanian
- Advanced English and Russian knowledges
- Proficient in MS Office tools
- University graduate
- Proven working experience with digital channels and relevant platforms – is a plus
- Customer support background is a plus
- Experience in working with NLP based solutions represents an advantage
what's in it for you:
- a unique learning experience in our company
- working experience with great potential for growth
- competitive salary
- wide range of benefits
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
Send us your CV to email@example.com
We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!
Str. Alba Iulia 75, Chişinău, Moldova