Orange Moldova is looking for a new colleagues to fill in the position of Service Management Coordinator.  

The objective is to manage the E2E Services Quality for all range of services ( Mobile, Fix, Convergent), OSS  domain for inventory and ticketing tool administration.

what you will be doing:

• manage of Quality Improvement Program
• prepare and update the Service Catalog
• analysis of E2E performance KPIs of the services from Service Catalog
• coordination of Customer Problem Management  between CS and SMC
• coordination of Network  Problem Management  between TD, SMC and third parties
• service SLA definition, monitoring, insurance on scope of SMC activity
• handle the CEX  KPIs and improve the customer satisfaction
• OSS tools administration (Inventory and Ticketing tools)

what we are looking for:

• knowledge of SQL
• basic experience in Remedy BMC application
• basic level of Mobile Networks, Fixed Networks architecture
• knowledge of Java, Python is additionally appreciated

what's in it for you:

• a unique learning experience in our company
• working experience with great potential for growth
• wide range of benefits: www.systems.orange.md

Send us today your CV to resurse.umane@orange.md. 

We will be happy to welcome you into a young and dynamic team!

Orange Moldova
Str. Alba Iulia 75, Chişinău, Moldova