Orange Systems is the IT hub of Orange Moldova. An IT park resident, with over 500 employees, that delivers advanced IT solutions, enhancing a wide range of activities and full cycle development, impacting millions of customers across Europe.
Orange Systems is looking for a new colleague to fill in the position of Planning Analyst in our Customer Operations Department to work with International Partners.
what you will be doing:
- Create medium term resource requirement and recruitment planning internally and at partner sites.
- Make recommendations to improve resource management across customer services, i.e. shrinkage, AHT, occupancy, profiles, shift options, opening hours etc.
- Track and monitor all capacity planning input assumptions and outputs ensuring accurate delivery.
- Attend and advise various stakeholders about impacts, i.e. operations, training, sales & marketing etc.
- Explain clearly and appropriately to different audiences variances to plan.
- Ability to analyse complex situations and to present findings to senior management team.
what we are looking for:
- Previous similar experience or call-center monitoring/planning experience
- Strong analytical skills: ability to collect, organize, analyze, and disseminate significant amounts of information with high attention to detail and accuracy
- Proficiency in Microsoft Office Applications (especially Excel)
- Basic SQL skills would be an advantage
- Good organizational and planning skills
- Ability to work independently and be result-driven individual
- Excellent written, reading, comprehension and verbal communication skills in English
what’s in it for you:
- international environment and guaranteed life-work balance
- an unique learning experience in our company
- working experience with great potential for growth
- competitive salary
- benefits and compensations that you can discover on www.orange.md/orangesystems.
We invite you to join Orange for a unique learning and working experience, with great potential for growth in an innovative environment.
If you share the same views, please send us your CV today. We will be happy to welcome you into a young and dynamic team!
Working for Orange is one of a kind experience. Come check it out!
Str. Calea Ieşilor 8, Chişinău, Moldova